FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
returns/ refunds
How do I get a refund/return?

Q:
Why did I not receive a confirmation email for my order?

Confirmation emails are sent out automatically from our system. If you haven't received one, please check your junk mail folder. To avoid further emails going into your junk mail folder, please mark our emails as safe sender or add us to your address book.