FAQ
Q:
Where is my order?
You can track your order at any time. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website.
Please use the following link:
https://www.needen.co.uk/order
We work with the best carriers to provide you with the most efficient and fastest shipping service. Please note, the tracking number may take a while to be validated.
Q:
Can I ADD or CHANGE items?
Orders are processed as soon as you place them, so it's not possible to add or change items. We recommend that you to place a new order for the items you wish to add.
Q:
Can I cancel the order?
Yes, you can cancel your order. Contact us at customerservice@needen.co.uk, up to 2hrs after placing it.
Please note that once your order is placed you have limited time due to our fast processing method and shipping schedules.
Q:
What does “Pending” mean?
The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.
Q:
What does “Processing” mean?
The term "Processing" means our warehouse is preparing your items making sure they are properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will receive your tracking number via email.
*If you don’t find this information in your inbox please check your spam/junk folder.
Q:
What does “Partially Shipped” mean?
The term "Partially Shipped" means we have shipped only part of your order to guarantee the fastest delivery possible, due to availability factors. Therefore, your order will be shipped in separate packages, generating more than one tracking number and with the possibility of items arriving at different times. You will not be charged extra shipping costs.
Q:
What does "Cancelled" mean?
The term "Cancelled " means that your order will not take place, normally due to the following factors:
1# You have asked to cancel your order;
2# Due to payment processing error, please check payment methods used.
3# The items could have run out of stock, in this case we will refund with a coupon code that you can deduct at any time in future orders.
Q:
What do I do with my damaged item?
If you have received a damaged item, you have 7 days to contact us at customerservice@needen.co.uk and provide us with a photo of the packing slip that came with your package as well as a clear photo of the Item with its faults properly visible.
Q:
Why did I not receive a confirmation email for my order?
Confirmation emails are sent out automatically from our system. If you haven't received one, please check your junk mail folder. To avoid further emails going into your junk mail folder, please mark our emails as safe sender or add us to your address book.
Q:
When will I receive my order?
Once your order is shipped: you will receive a tracking number which you can use to follow your items all the way at our carriers website. We work with the best carriers to provide you with the most efficient, fastest shipping service. Please note, the tracking number may take a while to be effective.
*If you don’t find this information in your inbox please check your spam/junk folder.
Here's the shipping information:
