FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
returns/ refunds
How do I get a refund/return?

Q:
What does “Processing” mean?

The term "Processing" means our warehouse is preparing your items making sure they are properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will receive your tracking number via email.

*If you don’t find this information in your inbox please check your spam/junk folder.